The typical scenario would be that a partner and couple of senior managers make the presentation with a deck of slides cobbled together from numerous other presentations, with very little actual care about the new client’s needs or desires. This was based on the fact that the “Big 4” firm had seen it all and new what the answers were before the clients new what the challenges actually were.
The Partner was rarely seen again and the Senior Managers were seldom available as they were “delayed” with another client” or another “meeting ran over” and the rest of the team, to save face, started to make disjointed decisions and the strands ended up like an elastic band ball. This created so many dependencies on the consultancy, the jargon and “consultant speak” kep tthe client at bay while he paid out figures up to £20K per day for work that I could see would be done more efficiently by 4 or 5 professional, experienced and qualified consultants for around 25% of the cost – and it would be done quicker!