We offer dedicated Vendor and ISP Management services tailored for Internet Service Providers, MSPs, and telecom operators. Our goal is to handle the coordination, communication, and performance oversight of all third-party vendors so your team can stay focused on delivering reliable connectivity.
What We Offer:
1. Vendor Coordination & Relationship Management
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Act as single point of contact between ISP and third-party vendors
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Contract review, negotiation support, and SLA alignment
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Escalation management for outages, delays, or performance gaps
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Procurement assistance for hardware, software, and services
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Manage vendor onboarding and offboarding processes
2. ISP Uplink and Peering Partner Management
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Liaise with upstream ISPs, IXPs, and transit providers
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Handle link provisioning, routing configuration, and BGP sessions
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Monitor latency, packet loss, and performance trends
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Coordinate upgrades, capacity planning, and route optimization
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Ensure redundancy and failover planning with multiple carriers
3. NOC Integration & Ticket Escalation
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Manage trouble ticket flow across vendors and upstream ISPs
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Ensure timely resolution through SLA enforcement
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Real-time status tracking and reporting
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Communication bridge between technical teams and third-party providers
4. Performance Tracking & Compliance
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Regular performance reviews and SLA audits
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Vendor scorecards and reporting dashboards
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Ensure compliance with industry regulations and standards (TRAI, GDPR, etc.)
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Support for audits, documentation, and reporting
5. Hardware & Logistics Vendor Management
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Coordinate deliveries, RMA processing, and warranty claims
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Schedule installation and field technician visits
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Track asset movement, serials, and deployment status
6. Cost Optimization & Strategic Planning
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Track spending across vendors and services
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Recommend cost-saving measures and vendor alternatives
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Support annual budgeting and forecasting tied to vendor services
Why It Matters:
Vendor chaos kills uptime. We bring structure, accountability, and real-time visibility to all third-party relationships—so your ISP business stays agile, reliable, and scalable.
Need help managing your vendors and upstream providers? Let’s talk.